The Problem: In dealing with end of life situations, hospice care creates sensitive situations that are difficult for families to discuss.
The Solution: We arm our agents with empathy training and protocols to neutralize unpleasant situations. We listen and act quickly to ensure that every issue is passed on seamlessly to the appropriate person.
After Hours Emergencies
The Problem: As patients approach the end of their life, needs can change in an instant.
The Solution: The Caregivers agents are proactive in providing service to high acuity patients. Circumstances may dictate expedited care and comfort. Our staff can inform you as these needs change, allowing you to communicate with patients, family, and your staff accordingly.
Too Many Calls
The Problem: Being available 24 hours a day, seven days a week can be taxing on you and your staff.
The Solution: Together, we can create protocols to eliminate non-clinical dial-out calls going to you. Time sensitive calls can be dispatched immediately, while non-urgent calls can be sent to the office to be handled the next business day.
Contact Caregivers Today
Hospice providers need a virtual receptionist with industry experience built in. Because Caregivers brings years of home care experience to the table, we know the gaps we need to fill to solve your communication problems.
Caregivers provides professional live operator call center support to the hospice industry.
Hospice is a very specialized type of home care. In Hospice care, the patients are suffering from a life limiting illness. Hospice care handles the physical, emotional, social and spiritual needs of the patients; with the primary focus in providing comfort and easing pain. The process of hospice is centered around the patients and their families, as well as the caregivers. End of life care is often a positive experience, but it is a delicate situation as well, requiring proper communication.
Caregivers answering service can play a critical role in this important type of care. At Caregivers, we are available 24 hours a day to ensure that your staff is always there for your patients and their families. Throughout each interaction is a qualified, trained agent who will act as a liaison between your company and your patients.
