The best answering service for home health companies.
Caregivers Answering Service gives companies in the home health industry reliable, flexible, and powerful 24/7 customer service outsourcing – able to scale and meet the needs of any sized firm.
A live answering service as unique as the industry it serves.
Succeeding in the home health industry is a delicate balancing act. Businesses are juggling the delicate needs of patients, their families, and staff that may not reflect their mission. There is no job more difficult than managing a company focused on home care. It is not something that can be taught, it is learned from experience. Caregivers Answering Service understands because like you, we live home care. Every day.
Live Receptionist Service
At Caregivers, your calls are professionally handled by call center agents with knowledge and experience in the home health industry. Every call is taken live in an environment designed for successful customer service interactions.
After Hours Answering
Have peace of mind knowing that when you leave your office for the night, your calls are handled with the utmost care. We will answer and manage your after hours calls based on your rules and with the experience that makes us the best virtual receptionist service for the home health and hospice industry.
Multiple Message Delivery Options
We can deliver your messages multiple ways, while still maintaining 100% HIPAA compliance. Whether we’re faxing messages, texting, or making your messages available through our app, we will always be able to reach you – and always be compliant.
HIPAA Compliance
Caregivers combines ease of communication with HIPPA compliancy. Your patient’s privacy is of the utmost importance, and we deliver service in a way that will never jeopardize your clients or your company.
On Call Scheduling
Caregivers works with your office to create an on-call schedule that is easy to update. Simply send us your schedule and we’ll program it into our system. Need to make changes on the fly? Just call your forward number and let our agents know.
Call Out Line
Absenteeism is a problem in the home care industry. Caregivers offers procedures that can reduce call outs. In addition, instant notification of absent employees allows you to better secure coverage.
Overflow Call Handling
Caregivers can not only handle calls when you are away from the office, but we can answer calls during office hours as well. If you are too busy, understaffed, in a meeting, or just need a break – we’re available.
Improve communication for your home health business with superior live operator virtual receptionist support.
Sign Up for FreeThe Answering Service for Home Health.
What sets Caregivers apart from other answering services is our knowledge and experience in the home health industry. While our focus is on our agents, we still provide all of the features and technology you need to succeed.
Build better relationships with your customers and your staff by staying connected 24/7. Together, Caregivers can help you improve patient customer service, simplify communication between your managers and staff, and keep you compliant – so your company can focus on what matters most: the people you’re caring for.
Caring Professionals Answering the Phone
There’s no substitute for experience. The way our virtual receptionists handle calls are optimized to handle the unique and fast paced needs of the home health industry. Caregivers helps businesses like yours revolutionize patient centered customer care with agents who understand home health – just like you.
A Unique Approach to the Home Health Industry
As a home care professional, you wear many hats. Between handling delicate situations between patients and families, then quickly changing gears to deal with staffing issues, we help by bringing the right virtual receptionists to handle your calls. You have enough to manage, and worrying about your phones shouldn’t cause extra stress.
Web Based Technology
There have been rapid changes in the way everyone uses their telephone. Our technology keeps up with the ever changing world of telephony, while respecting the need for patient privacy.
Hipaa
Caregivers Answering Service adheres to all HIPAA HITECH regulations.
Training program
There is no teacher like experience, and we use our experience to design training protocols that let our agents hit the ground running.
Contact Caregivers Now
It’s time for you to start innovating your communication. Contact us today and see for yourself how we are the perfect fit for your agency.